Support

Last updated 3 September 2026

What Maeve is

Maeve is a read-only companion app for EVE Online. Sign in with your EVE account and it shows your characters' skills and training queue, clones and implants, assets and ship fits, and a 3D viewer for the hulls you own. It cannot change anything in game — it only reads.

Common problems

Sign-in opens the browser and never comes back

Maeve signs in through EVE SSO in your device browser and returns via the eveauth-maeve://callback link. If the browser finishes but the app doesn't pick it up, close both, reopen Maeve, and try again. If your browser is set to block app links, allow the redirect when prompted.

My skills or assets aren't showing

Each section needs the matching permission, which you grant on CCP's consent screen at sign-in. If you approved a narrower set — or if you signed in before a permission was added to the app — remove the character in Maeve and add it again, approving the full list. Location, used for route plotting, is the most common one missing from older sessions.

"The saved login expired — log in again"

EVE refresh tokens rotate and can be invalidated by CCP — typically after a password change, or if you revoked the app's access. Add the character again to fix it.

The 3D ship viewer is blank or won't load

Models and textures stream from CCP's public servers on first view, so the first load of a hull needs a working connection and a moment to finish. If it stays blank, leave the screen and come back, which restarts the fetch. Not every hull has a model available.

Numbers disagree with the game client

Maeve shows what ESI returns, and ESI caches most endpoints for a few minutes to an hour. A queue you just changed in game can take that long to appear. Nothing is wrong; give it time.

I want to revoke Maeve's access

Remove the character in the app to delete its tokens from your device, and revoke the authorization at EVE Online's third-party application management page. Uninstalling the app removes all local data.

Reporting a bug

Email the address above. What helps most:

• Device and OS version (for example, iPhone 15, iOS 18.2).
• The app version, shown on the app's settings screen.
• Which screen you were on and what you did.
• What you expected, and what happened instead.
• A screenshot, if it's something visible.

Privacy

Maeve collects nothing and runs no server. The full details are in the privacy policy.

Account questions

Anything about your EVE Online account itself — billing, subscriptions, bans, password resets, in-game issues — is handled by CCP, not by Maeve. Contact EVE Online Support.